Customer care
Shipping policy
How we process and ship orders from Houston, Texas.
Order processing
Orders are reviewed and prepared Monday through Friday, 9:00 AM – 5:00 PM Central Time. Orders placed on weekends or holidays are processed on the next business day.
You will receive an order confirmation by email once your order is received, and a second notification when it ships.
Delivery estimates
Standard domestic delivery typically arrives within 3–7 business days after processing. Expedited options, when available, are shown at checkout.
Delivery estimates are provided by the carrier and may vary due to weather, carrier volume or address verification.
Shipping rates
Shipping is calculated at checkout based on order weight and destination. Standard shipping is complimentary on qualifying orders over $75.
Tracking and issues
Tracking information is included in your shipping confirmation. If a package is delayed, damaged or missing, contact us with your order number and we will work with the carrier to resolve it.
This page is provided for informational purposes and may be updated as our operations grow. For specific questions, contact our team Monday through Friday, 9:00 AM – 5:00 PM.