Customer care

Return policy

A straightforward return process, backed by responsive support.

Return window

Most items may be returned within 30 days of delivery. Returns must be requested through our Contact page with your order number so we can issue return instructions.

Condition requirements

Items should be unused, in their original packaging and complete with any included accessories. For hygiene and safety reasons, opened blades and adhesives cannot be returned.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected, typically within 5–10 business days.

Original shipping charges are non-refundable unless the return results from an error on our side or a damaged item.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us within 7 days of delivery and we will arrange a replacement or full refund at no cost to you.

This page is provided for informational purposes and may be updated as our operations grow. For specific questions, contact our team Monday through Friday, 9:00 AM – 5:00 PM.